Cloud camera recording FAQ

It is a protocol used to connect to a camera’s video stream. The panel connects using the camera’s IP address, port, stream path and credentials.

An IP address used only on a local network is not enough for a direct cloud connection. You need a public IP and network access. Contact your internet provider about CGNAT, and prepare access settings with your network administrator.

Transferring footage from the camera to the cloud depends on the connection. New cloud recordings may not be created during an outage. Previously stored footage remains accessible within its retention period from another location with internet access.

No. The schedule determines which hours are recorded. Retention determines how long footage that reaches the cloud is kept, and is tied to the camera’s licence.

Yes. Choose the hours in the camera’s recording schedule. Check its time zone when changing the schedule. You can review recording status in the history view.

Choose a camera and a day in the player’s calendar, then use the timeline. Available footage is limited to periods that were recorded and remain within retention.

Yes. Select a recording in the panel and prepare a download file. Track its preparation in Downloads, then download it when it is ready.

An organisation administrator can invite users. Administrators and standard users have different permissions. Organisation users can see its cameras; do not assume visibility is restricted per camera.

No. Only organisation administrators can purchase licences. Standard users use suitable existing licences when adding cameras.

You can manage link access in the sharing settings. Changing access does not remove a file that a recipient has already downloaded to their device.